Shipping policy
At 1Wellness™, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information about order processing and delivery times.
Order Processing
All orders are typically processed within 1–2 working days after your order is placed.
Once your order has been processed and dispatched, you will receive a confirmation email with shipping details.
Please note that orders are not processed on weekends or public holidays.
Delivery Times
United Kingdom
- Order Processing: 1–2 Working Days
- Estimated Delivery Time: 3–7 Working Days
Most orders are delivered within 7 working days from the date of purchase.
Warehouse Locations
To provide efficient fulfillment and maintain product availability, we operate through fulfillment partners and warehouses located in:
- United Kingdom
- China
Depending on product availability, inventory levels, and shipping logistics, your order may be shipped from either of our warehouse locations.
Regardless of the warehouse used, our goal is to ensure that your order reaches you within the estimated delivery timeframe.
Delivery Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to factors beyond our control, including:
- High order volumes
- Courier delays
- Customs processing
- Severe weather conditions
- Public holidays
In such cases, we appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
1Wellness™ cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible.
We will work with the shipping carrier to investigate the issue and help resolve it promptly.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact:
1Wellness™ Customer Support
📧 [email protected]